Cancellation Policy

Cancellation Policy

Pound Discount Store
164 Kentish Town Rd, London NW5 2AG
Phone: 0207 284 3402
Email: pounddiscountstore@gmail.com

1. Introduction

This Cancellation Policy explains how order cancellations are handled at Pound Discount Store. By placing an order, you agree to the terms outlined below.

We aim to process and dispatch orders as quickly as possible, so cancellation requests must be made promptly.

2. Order Cancellation Window

  • Orders may be cancelled before they are processed or dispatched

  • Once an order has been processed or shipped, it can no longer be cancelled and must follow our Refund & Returns Policy

We recommend contacting us immediately if you wish to cancel an order.

3. How to Request a Cancellation

To request a cancellation, please contact us using the details below:

Please include your:

  • Full name

  • Order details (if applicable)

  • Reason for cancellation

4. Eligible Cancellations

We will approve cancellations if:

  • The order has not yet been processed or dispatched

  • The request is made within a reasonable timeframe after purchase

Once approved, a full refund will be issued to the original payment method.

5. Non-Cancellable Orders

An order cannot be cancelled if:

  • It has already been packed or shipped

  • It has been handed over to the courier

  • It has already been delivered (in this case, our Refund Policy applies instead)

6. Refunds for Cancellations

If your cancellation is approved:

  • A full refund will be issued

  • Refunds are processed to the original payment method

  • Processing times may vary depending on your bank or payment provider

We offer free cancellation refunds with no additional charges.

7. Failed or Late Cancellation Requests

If a cancellation request is received after dispatch:

  • The cancellation will not be possible

  • You may still return the item under our 30-day Refund & Returns Policy

8. Changes or Amendments

Pound Discount Store reserves the right to update or modify this Cancellation Policy at any time without prior notice. Changes will take effect immediately upon publication.

9. Contact Us

If you have any questions or need to cancel an order, please contact us:

Pound Discount Store
📍 164 Kentish Town Rd, London NW5 2AG
📞 0207 284 3402
📧 pounddiscountstore@gmail.com

Thank you for shopping with Pound Discount Store. We appreciate your understanding and cooperation.